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FundQi Help Center

Need help? Browse common topics below:

Cancelling your subscription or deactivating your account
What it means to cancel your subscription:

- You will no longer have access to FundQi’s services
- Your credit card will no longer be billed
- You will be able to access your account information again upon renewing your subscription

How to cancel your subscription:

1. Login to your FundQi account
2. Click Welcome! > Settings > Plan > Cancel Plan.
3. You will receive a confirmation email that confirms the cancellation of your subscription.

If you wish to renew your account and access your previous account information, be sure to use the same email that was used previously.

What it means to deactivate your account:

- You will no longer have access to FundQi’s services
- Your credit card will no longer be billed
- You will not be able to access your account information anymore

How to deactivate your account:

1. Login to your FundQi account
2. Click Welcome! > Settings > Account > Deactivate
3. You will receive a confirmation email that your account has been deactivated

When you deactivate your account you will never be able to access your account information again.
Updating Your Payment Information
1. Login to your account at https://app.fundqi.com/signin
2. Click Sign-in and login to your account
3. Click Account Settings > Plan
4. Enter your new payment information under 'Update Payment Information'
5. Click 'Update'
My Promo Code Does Not Work
Troubleshooting:

1. Ensure the promo code was copied with complete accuracy, as the promo codes are case sensitive.

2. If you have not redeemed your promo code after an extended period of time it could have expired. Contact us if you believe you are still entitled to a promo code.

3. If these troubleshooting solutions do not work for you, please contact customer support from the blue widget in the bottom right of the screen.
I need help with something else
Other ways to get help:

1. Click here to send us a message on Facebook
2. Email support@FundQi.com.
3. Call our support line at 1-866-841-7117 ext. 2